“Increase your profits - make every customer count”

This 3-hour do-it-yourself  workshop is designed to enable people to appreciate what customers really want and making the service they give really count. After completing this workshop, trainees should feel more confident and therefore deal more effectively with their internal and external customers.  This in turn will lead to greater customer satisfaction, increased profits and a more motivated workforce.

From a business perspective, staff will understand how important all customers are, the pressing need to give the best possible service at all times and help to reinforce your quality standards.

Adding this valuable resource to your library of training and development tools will contribute to organisational performance and also be useful if you are seeking or maintaining Investors in People. Customer’s Count – Don’t They? is also helpful for anyone working towards an NVQ in Management, Administration or Customer Service.

 

Brief overview of Customers Count – Don’t They?

  • what customers really want
  • how the organisation helps everyone to give great customer service
  • the customer value chain
  • quality issues
  • how people know what is expected of them
  • assertiveness skills
  • the behaviour spiral
  • barriers to effective customer care
  • success stories
  • reflecting on the learning and action planning for the future

Duration of workshop – 3 hours

Boxed Solution £599 + VAT (add to basket)
CD Rom £475 + VAT (add to basket)
Download £420 + VAT (add to basket)